Frequently
Asked
Questions

Q: Do I need a rechargeable hearing amplifier?
A: [When you find hearing aid batteries are too tiny be seen, difficult to handle with relatively larger hand, the battery door of your regular battery operated hearing amplifier is too flimsy to flip open, often get battery stuck in the battery chamber when replacing batteries, your hearing amplifier abruptly stop during the day as you had forgotten to replace battery with new ones, or feel tired of keep changing batteries to let your device running, then it is time you should seriously consider getting a rechargeable hearing amplifier.
The Infini Ear® Rechargeable ITE ear sound amplifier eliminates the requirement of frequently replacing batteries, designed to effectively address those issues for you.]

Q: Is there any thing wrong with regular battery operated hearing amplifiers?
A: [No, there certainly nothing wrong with those regular battery operated hearing amplifiers, in fact they are excellent devices; the drawback though - time to time battery replacement is necessary to keep these devices working.]

Q: Do I need to replace battery again for my
Infini Ear® rechargeable hearing amplifier?
A: [No, you do not need to replace any battery to keep the Infini Ear® rechargeable hearing amplifier running, just place the device into the charging cradle of the charger to recharge when power getting low; nor any needs to recharge the rechargeable battery by removing it from the device.]

Q: How long will the Infini Ear® Rechargeable ITE ear sound amplifier battery last on charged up?
A: [The Infini Ear® Rechargeable ITE ear sound amplifier when fully charged operates for 10 continuous hours. As the Infini Ear® Rechargeable ITE ear sound amplifier is an inexpensive device, the trade-off between efficiency and cost is shorter battery run-time, comparing to those sophisticated devices that usually offer 5 days to 1 week battery capacity.]

Q: What if the Infini Ear® Rechargeable ITE ear sound amplifier not holding a charge?
A: [If you noticed the battery power of your Infini Ear® Rechargeable ITE ear sound amplifier getting low faster than usual even though been fully charged, which means your device is not holding a charge. First of all, you should stop charging up the device; you must keep using the device till the battery is discharged (drained), then charge up the device over-night to put the battery back to normal charge condition.]

Q: Would there be feedback in the Infini Ear® Rechargeable ITE ear sound amplifier?
A: [The chances of feedback occur in the Infini Ear® Rechargeable ITE ear sound amplifier are very slim, as the microelectronic sound process system architecture of the device helps eliminate high-pitch noise (beeping)likely created from the device that is either not tightly fitted into your ear, leaving gaps for feedback to travel; or volume of the device is set too high (too loud), increasing the chances of feedback into the microphone of the device. In the event if feedback occurred, try the alternative ear-tip that supplied with the device for better fitting to reduce gaps to avoid feedback traveling into the device. Most importantly, tune the device to the volume appropriate to better hearing.]

Q: What is the difference between nickel-cadmium (NiCd) rechargeable batteries and nickel-metal hydride (NiMH) rechargeable batteries
A: [The main difference between the two is that NiMH batteries offer higher energy density, and twice the capacity of NiCd batteries. NiCd batteries tend to suffer much from "memory effect", whereas, NiMH batteries are less prone to develop this problem. NiMH batteries are rather environmental friendly, because these batteries do not contain heavy metals.
We chose nickel-metal hydride (NiMH) batteries working with the Infini Ear® Rechargeable ITE ear sound amplifier for better instrumental performance, as well as, supporting green earth living.]

Q: What do you mean by dual-charge capability, how this benefits me?
A: [The dual-charge capability means you have the option of either charge up the device at home & office directly from AC outlet, or by one piece of AA alkaline battery while on-the-go.]

Q: Does Infini Ear® Rechargeable ITE ear sound amplifier come with warranty?
A: [Yes, the Infini Ear® Rechargeable ITE ear sound amplifier comes with extended warranty. We guarantee the reliability of the Infini Ear® Rechargeable ITE ear sound amplifier that sold to you on the conditions of ordinary use. Besides, the warranty covers defects and malfunction, but not consumable parts and supplies. Warranty service is made available to you via our authorized distributors and retailers. The warranty, however, do not cover "acts of God", owner abuse, malicious destruction, commercial use, or anything, for that matter, outside of a mechanical failure incurred with normal personal usage.]

Q: Are the Infini Ear® rechargeable hearing amplifiers approved by the U.S. Food & Drug Administration selling in the United States of America?
A: [Yes, the Infini Ear® Rechargeable ITE ear sound amplifier is a device of the personal sound amplification products (PSAPs) regulated by U.S. FDA to ensure your safety and effectiveness in use.]